Listening - at Christmas and always

A few years after I left my secondary school in Manchester, I was invited to help out with the school's Christmas Fair and I decided to have a go at being Father Christmas. I had recently grown my first full beard and thought that I would enter into the role by rubbing flour into my growth. Though I say it myself, I looked rather splendid and certainly I attracted lots of custom.

I was enjoying myself enormously, bringing a sense of magic to so many young children, but I was mystified by one young boy who paid for a second visit and then astonishingly for a third. The presents on offer were really pretty pitiful, so I asked him why he was coming to see me so often. He answered simply: "I just love talking to you".

It was then that I realised that, in many households, parents do not encourage their children to talk and really listen to them. This was a lesson that I have taken with me throughout my life. So, at home, at work, socially, always encourage family, friends, colleagues to talk about themselves and their feelings - and really listen.

Author: Roger Darlington